Privacy Policy
redlaN Buyer's Agency – Privacy Policy
Effective date: 10 February 2026
redlaN Buyer’s Agency ("we", "us", "our") is an Australian-based buyer’s advocacy service operating in Victoria. We are committed to protecting your privacy and handling your personal information openly and transparently, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.
1. Personal Information We Collect
We may collect personal information that is reasonably necessary for us to provide our services, including:
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Name
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Email address
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Telephone number
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Property preferences and requirements
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Financial or budget-related information (only where reasonably necessary to provide our services and with your consent)
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Any other information you provide to us via enquiries, forms, email, or phone
We do not collect sensitive information (such as health, racial, or political information) unless required by law or with your express consent.
2. How We Collect Personal Information
We collect personal information in several ways, including:
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When you submit an enquiry, questionnaire, form, or survey via our website
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When you meet or communicate with us in person, by phone, or email
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When you engage our services
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Through cookies and website analytics tools
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Through third-party platforms such as Meta (Facebook and Instagram) lead forms when you voluntarily submit your details in response to advertising
Where practical, we collect personal information directly from you.
3. Use of Personal Information
We use your personal information for purposes including:
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Responding to enquiries and providing requested information
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Delivering buyer’s agency services
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Communicating with you about properties relevant to your enquiry
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Improving our website, services, and client experience
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Marketing and advertising our services (you may opt out at any time)
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Meeting legal, regulatory, and compliance obligations
We will not use your personal information for unrelated purposes without your consent.
4. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary to provide our services, including:
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Real estate agents and vendors, where required to progress property enquiries and where reasonably expected as part of our services, or with your consent
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Mortgage brokers, solicitors, conveyancers, or other professional advisers (with your consent)
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Service providers who assist in operating our business, website, CRM systems, marketing platforms, or analytics tools
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Government authorities where required by law
Some of these service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy standards.
We do not sell personal information to third parties.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information may be stored electronically or in hard copy form and may be held in CRM systems, cloud storage, or secure third-party platforms used to operate our business (including website hosting and marketing systems).
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
6. Cookies and Website Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics and Meta Pixel) to understand website usage, improve performance, and support marketing activities.
Cookies may collect information such as browser type, pages visited, time spent on site, and general usage behaviour. This information does not directly identify you.
You may disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
7. Access and Correction
You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.
Requests can be made using the contact details below. We will respond within a reasonable timeframe.
8. Marketing Communications
We may send you marketing communications about our services where you have provided consent or where otherwise permitted by law.
You may opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us directly.
9. Complaints
If you believe we have breached your privacy or the Australian Privacy Principles, you may contact us and we will investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Data Breach Notifications
In the event of an eligible data breach that is likely to result in serious harm, we will take reasonable steps to notify affected individuals and the Office of the Australian Information Commissioner, in accordance with the Notifiable Data Breaches scheme.
11. Anonymity and Pseudonymity
Where practicable, you may deal with us anonymously or using a pseudonym. However, this may limit our ability to provide full buyer’s agency services or respond effectively to your request.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
redlaN Buyer’s Agency
Email: enquiries@redlan.com.au
Phone: 0437 401 475